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Singing Carrots Contact Page: Technical Walkthrough

Overview

The Contact page (https://singingcarrots.com/contact) is the primary communication hub for users, customers, educators, media representatives, and potential partners. It features a responsive contact form, visual guidance, and a comprehensive FAQ to resolve common issues before reaching support.

Step‑by‑Step User Flow

Step 1 · Page Load — Contact Form & Introductory Message

Layout Details
Left column Yellow sidewalk sign with two arrows: “Awesome” → right, “Less awesome” → left
Right column Heading: Contact form for customers
Text:
• Got a question? — please check the FAQ first. (Clicking FAQ scrolls to the FAQ section.)
• Feedback? Bug? Idea? Request? — send us a message!

Step 2 · Contact Form Elements

Field Label & Behaviour
Email Label: Your email address Placeholder: Email address field Subtext: We will reply using this address.
Message Label: Your message Large multiline text box for the inquiry.
Captcha Google reCAPTCHA anti‑bot check.
Submit Button text: Send message

Step 3 · Additional Contact for Partnerships

Below the form:

For educators, schools, advertisers, press, and other partnership requests:
Please contact the founder at founder’s email.

Step 4 · FAQ Section — Frequently Asked Questions

Clicking FAQ or scrolling to the bottom reveals the self‑service FAQ with expandable answers.

Q1 · How do I apply a discount coupon?

New customers 1. Choose a plan on the payment page and click Subscribe / Pay.
2. On the Stripe checkout page, apply the coupon code.

Existing customers 1. Go to Profile Settings (https://singingcarrots.com/me).
2. Under My purchases, click Manage subscription.
3. In the Stripe customer portal, apply your code.

Q2 · How do I change or cancel my subscription?

  1. Visit Profile Settings (https://singingcarrots.com/me).
  2. Scroll to My purchases, click Manage subscription.
  3. In Stripe, modify or cancel the plan (e.g., switch from weekly to monthly).

Q3 · How do I submit my student ID for a student discount?

  1. Send a message via the contact form with subject “Student discount request”.
  2. You will receive an automatic reply from [email protected].
  3. Reply to that email with a photo of your student ID — we will send a discount code.

    Direct emails with attachments often land in spam; using the form is safer.

Q4 · I want to delete my account

  1. If you have an active subscription, cancel it first.
  2. While logged in, send a deletion request through the contact form.
    We will erase your data and appreciate feedback on your decision.

Q5 · Do you have a mobile app?

Yes! Singing Carrots AI Vocal Coach is available as a native app on the App Store:

➡️ Download on the App Store

It runs on iPhone (iOS 15 or later) and gives you real-time pitch feedback, personalized daily AI coaching sessions, and karaoke-style practice — anywhere, judgment-free.

Prefer the web, or on Android? Singing Carrots also works in any modern browser, and you can add it to your Home Screen for an app-like experience:

iOS (Safari) 1. Tap the **Share** icon in the bottom toolbar. 2. Select **Add to Home Screen**.
Android (Chrome) 1. Tap the **⋮** (three‑dots) menu in the top‑right corner. 2. Select **Add to Home screen**.

Q6 · I want to add a song/artist to the Vocal Ranges database

  1. Before adding, search the database: https://singingcarrots.com/search.
  2. To submit a new song: https://singingcarrots.com/edit-song.
    Adding a new artist? — submit the song with the artist’s name; the artist page is created automatically.

Q7 · Can I refer friends?

Yes! On any paid plan you can invite friends from Invite a friend (https://singingcarrots.com/refer). Your friend gets $10 off their first subscription, and you earn 10 AI Coach sessions for every friend who upgrades — with no limit on invites. See Refer a Friend for details.

Community Feedback

Do you enjoy our tools?

We welcome feedback and suggestions.
Help Us Improve → https://singingcarrots.com/help-carrots